Sustainability Governance
The Company adheres to the principles of good corporate governance and is committed to carrying out ongoing social responsibility initiatives. The Board of Directors places a strong emphasis on strict compliance with the Company’s regulations, as well as all applicable requirements and laws. The Company is dedicated to promoting transparency and efficiency in its management practices, for the benefit of stakeholders and to ensure meaningful and sustainable growth. The Board of Directors has established the Corporate Governance and Sustainability Committee (CGSC) to support the Board in overseeing matters related to Environmental, Social, and Governance (ESG) matters. The CGSC is responsible for setting sustainability policies and guidelines, as well as monitoring the implementation of action plans and the achievement of defined goals.
Moreover, the Company has established a Sustainability Working Team to drive progress towards the achievement of sustainability goals. Policies, guidelines, and strategic discussions are formulated to advance sustainability efforts. The Sustainability Working Team summarizes its performance and reports progress to the CGSC at least twice a year and submits monthly progress reports to the Executive Committee.
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Risk and Crisis Management
The Company places significant importance on risk and crisis management to address challenges, including unexpected situations or those that may cause potential harm. The Company has established a risk management policy and a consistent framework applied across the organization (Enterprise Risk Management: ERM), covering all types of risks to prevent and avoid potential organizational impacts. As the foundation of its risk management approach, the Company has adopted the COSO ERM 2017 framework to raise awareness and embed a strong risk management culture throughout the organization. In alignment with international practices adopted from the Committee of Sponsoring Organizations of the Treadway Commission (COSO), the Company has implemented guidelines that enable directors, executives, and employees at all levels to manage risks within acceptable levels, ensuring the overall effectiveness and efficiency of the risk management system.
Anti-Corruption and Business Ethics
The Company is committed to conducting business with transparency, guided by principles of ethics and good corporate governance. To this end, the Company has established an Anti-Corruption Policy and Code of Conduct that comprehensively applies to all levels of the organization, including the Board of Directors, executives, employees, as well as suppliers and business partners. The Company has also joined international coalitions such as the Thai Private Sector Collective Action Against Corruption (CAC) and UN Global Compact Network Thailand (UNGCNT), affirming our commitment to global standards. In addition, the Company has adopted a “No Gift Policy” to prevent conflicts of interest and to promote a corporate culture of zero tolerance towards corruption in all forms.
Furthermore, the Company regularly assesses and manages corruption-related risks, maintains transparent and secure whistleblowing channels, and provides ongoing training on anti-corruption and business ethics to employees at all levels. The Company’s performance to date has reported no incidents of corruption or complaints that have adversely impacted the organization. This reflects our strong commitment to effective corporate governance and our dedication to building trust with shareholders, customers, suppliers, and society to achieve sustainable growth together.
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Total number of confirmed incidents of corruption or bribery
2024 Target
2024 Performance
Maintained certification under the Thai Private Sector Collective Action Against Corruption (CAC)
2024 Target
2024 Performance
Continued submission of the UN Global Compact Communication on Progress (CoP) report
2024 Target
2024 Performance
Related Documents
- Anti-fraud and Corruption Policy Download
- Code of Conduct Download
- Whistleblowing Policy Download
- Whistleblowing Form Explore More
- Anti-Fraud and Anti-Corruption Guldelines Download
Customer Relationship Management
The Company is committed to consistently fostering and sustaining strong customer relationships by embracing the principles of listening to the “Voice of Customer” as a vital input for improving our products, services, and processes to meet customers’ genuine needs. Customer satisfaction surveys are conducted annually, covering aspects such as delivery, quality, price, packaging, service, and communication. The survey results are carefully analyzed to identify areas for improvement and integrated into our continuous improvement plans. In 2024, the Company achieved a high customer satisfaction score of 97.98%, reflecting customers’ strong confidence in the quality of our products and services.
In addition, the Company has established ethical marketing and brand communication policies that emphasize accuracy, transparency, and respect for consumer rights. This includes ensuring that product labeling fully complies with legal requirements to provide customers with accurate and clear information. The Company also places significant importance on customer data protection in accordance with the Personal Data Protection Act B.E. 2562 (PDPA). Robust technological and governance measures are in place, alongside the appointment of a Data Protection Officer (DPO) and dedicated channels for exercising data subject rights. These initiatives reinforce our commitment to safeguarding customer data in a transparent, secure, and legally compliant manner.
Explore MorePerformance Overview
Customer Satisfaction Score
2024 Target
2024 Performance
Breaches of customer privacy and loss of customer data
2024 Target
2024 Performance
Related Documents
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Ethical Marketing and Brand Communication Policies
Download
Supply Chain Management
The Company places significant importance on sustainable supply chain management by fostering strong and reliable partnerships with suppliers and business partners. ESG principles covering environmental, social, and governance aspects are integrated throughout all stages of the supply chain, from sourcing raw materials from sustainable origins, manufacturing in compliance with standards, marketing and distribution, to delivering products to consumers worldwide. The Company has established a Supplier Code of Conduct as a shared standard for supplier, ensuring compliance with legal requirements, international standards, and business ethics.
The Company has also implemented a systematic process for supplier selection, assessment, and ongoing ESG risk monitoring. New suppliers are required to undergo screening for quality, safety, and sustainability, while Critical suppliers undergo annual ESG risk assessments. In cases where high risks are identified, suppliers must undergo comprehensive assessment. Furthermore, the Company promotes shared responsibility through fair payment practices, supporting supplier stability and contributing to sustainable growth across the supply chain. These efforts align with the Company’s vision of becoming a global leader in sustainable food production.
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Critical Tier 1 suppliers assessed for ESG risks (ESG self-assessment)
2024 Target
2024 Performance
New suppliers screened using the Company’s sustainability criteria
2024 Target
2024 Performance
Critical Tier 1 suppliers that signed the Supplier Code of Conduct acknowledgement
2024 Target
2024 Performance
Related Documents
- Supplier Code of Conduct Download
Product Quality and Safety
The Company places the highest priority on product quality and safety by implementing strict policies and control measures at every stage, from raw material sourcing and production to packaging and transportation. This ensures that products meet quality standards, are safe, and fully comply with legal requirements and international standards such as BRCGS, IFS and GMP. In addition, the Company adheres to a strict “Non-GMO” raw material policy and have established a robust traceability system to strengthen consumer confidence. The Company has also maintained ongoing certification under Sedex SMETA, reflecting our commitment to ethical, transparent business practices and respect for human rights throughout the supply chain.
At the same time, the Company fosters a strong food safety culture and drives innovation across the organization through dedicated working teams and continuous improvement initiatives, such as the KAIZEN innovation program. These efforts enhance efficiency, reduce waste, and improve product quality. We also place great emphasis on transparent and accurate product communication, including nutrition labels, ingredient information, and allergen declarations, to enable consumers to make informed choices that support their health and well-being. Collectively, these initiatives highlight the Company’s unwavering commitment to becoming a global leader in producing safe, high-quality, and sustainable food.
Explore MorePerformance Overview
| Certified | 2024 Target | 2024Performance | |
|---|---|---|---|
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BRCGS (Brand Reputation through Compliance Global Standards) | Grade A | Grade A+ |
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IFS (International Featured Standards) | Certified Higher Level | Certified Higher Level |
Data Privacy & Cybersecurity
The Company places the highest importance on cybersecurity and the protection of personal data for all stakeholders, including employees, customers, suppliers, and business partners. Therefore, the Company has established an IT Security & Cybersecurity Policy and a Personal Data Protection Policy as guidelines to ensure effective and secure data management. In addition, the Company has developed an IT emergency response plan that is regularly tested and refined to ensure readiness. The Company has also adopted the IT Infrastructure Library (ITIL) framework and Information Technology General Controls (ITGC) standards to enhance the reliability, resilience, and scalability of its information systems to support future business growth.
In practice, the Company conducts continuous training and readiness programs in cybersecurity, such as simulated cyberattack scenarios (including phishing emails and ransomware) and emergency response testing. These initiatives strengthen employees’ capabilities, reduce risks, and raise awareness across all levels of the organization. The Company has also established direct communication channels with the appointed Data Protection Officer (DPO) to enable stakeholders to conveniently report data breaches or raise inquiries. Collectively, these measures reflect the Company’s commitment to conducting business with transparency, security, and respect for privacy of all parties.
Explore MorePerformance Overview
Employees with a high cybersecurity risk who have received awareness training
2024 Target
2024 Performance
Number of data security breaches
2024 Target
2024 Performance
Number of complaints regarding breaches of customer privacy
2024 Target
2024 Performance
Tax Policy
The Company acknowledges the importance of adherence to good tax management principles, maintaining transparency, and ensuring traceability to gain credibility and trust from all sectors, in line with the Company’s good corporate governance policy. Consequently, the Company pays attention to tax management through the accurate payment of taxes in accordance with the tax laws of the countries in which it operates, and by adopting a transparent and fair tax planning and execution approach that is aligned with domestic and international business operations, ensuring transparency and fairness to all stakeholders.
The Company's tax comprises of 3 key areas as follows:
Tax Compliance
Tax Incentives
Tax Transparency
Related Documents
- Tax Policy Download