Sustainability Governance
The Company adheres to the principles of good corporate governance and is committed to ongoing social responsibility initiatives. The Board of Directors places a high priority on strict compliance with the Company’s regulations, as well as all applicable requirements and laws. The commitment extends to ensuring transparency and efficiency in corporate governance practices, all of which benefits the Company’s stakeholders and enables the Company to achieve sustainable and valuable growth. The Board of Directors has established a Corporate Governance and Sustainability Committee (CGSC) to support the Board in overseeing matters related to Environmental, Social, and Governance (ESG) issues. The CGSC is responsible for setting policies and sustainability guidelines, as well as monitoring the implementation of work plans and achieving established goals.
Moreover, the Company has established a Sustainability Working Team to drive progress towards sustainability goals. Policies and guidelines have been developed, and strategic discussions have been held to advance sustainability initiatives. The Sustainability Working Team summarizes its performance and progress reports to the CGSC twice a year and reports progress to the Executive Committee on a monthly basis.
Explore MoreCorporate Governance and Sustainability Committee
Board Type and Board Diversity
One-Tier System
Gender
Key Performance Indicators for CEO
To effectively oversee sustainability performance and ensure progress in line with the organization’s sustainability roadmap, the Board of Directors has established performance metrics for the Chief Executive Officer (CEO). These metrics encompass both financial and ESG (Environmental, Social, and Governance) considerations. Furthermore, the CEO’s metrics are aligned with the performance metrics of senior executives, and these metrics and cascaded down to operational-level employees.
Examples of Financial Performance Indicators
- Net Income
- Net Profit
- Asset Management
Examples of ESG Indicators
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Environment:
- Achieve Carbon Neutrality
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Social:
- Community/Social Complaint Management
- Employee Turnover Rate
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Economic and Governance:
- Anti-Corruption Complaint Management
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ESG:
- SET ESG Ratings Score
Proportion
Financial Performance Indicators
ESG Performance Indicators
Risk and Crisis Management
The Company places significant importance on risk and crisis management procedures. To navigate obstacles, including unexpected situations or those that have the potential to cause damage, The Company has established a comprehensive risk management strategy encompassing both a robust risk management policy and a consistent framework applied throughout the organization (Enterprise Risk Management: ERM). This ERM framework covers all potential risks, aiming to effectively prevent and avoid any that may cause organizational harm. As a foundation for managing these risks, the Company has adopted the Committee of Sponsoring Organizations of the Treadway Commission (COSO) ERM 2017 framework to raise awareness and foster a culture throughout the organization and has implemented guidelines based on international standards set by the COSO. These guidelines equip directors, executives, and employees at all levels with the necessary tools to manage risk to an acceptable level and ensure the effectiveness of the overall risk management strategy.
Anti-Corruption and Business Ethics
The Company is committed to conducting business ethically to build trust with all stakeholders. The Board of Directors has established a comprehensive anti-corruption policy and Code of Conduct that covers all aspects of our operations. The Company emphasizes the importance of honest and transparent conduct at all levels of the organization by implementing a whistleblower system and conducting regular internal audits to prevent and detect misconduct. In addition, the Company provides ongoing training on business ethics and anti-corruption to all employees to foster a culture of transparency and good corporate governance. To demonstrate our commitment to clean business practices, the Company has been a signatory to the Thai Private Sector Collective Action Against Corruption (CAC) Declaration of Intent since 2022 and has been awarded a two-star certification, signifying our dedication to conducting business that is "Clean, Transparent, and Corruption-free."
Performance summary
Cases of breaches related to corruption or bribery
2023 target
2023 Performance
Anti-fraud and Corruption Governance Structure
Whistleblowing Handling Process
Related Documents
- Anti-fraud and Corruption Policy
Download - Code of Conduct Download
- Whistleblowing Policy Download
- Whistleblowing Form
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Customer Relationship Management
The Company places great importance on customer relationships to foster satisfaction and engagement. With over 30 years of experience and a deep understanding of our customer needs, we have built a comprehensive product portfolio of more than 2,000 SKUs and established collaboration with over 200 customer brands. Our flexible manufacturing capabilities enable us to tailor products to meet the specific requirements of each customer.
Trusted by clients in more than 25 countries worldwide, we continuously strive to enhance customer satisfaction by incorporating customer feedback into our sales strategies, product offerings, and R&D initiatives. To strengthen customer engagement, we actively gather input through various channels, including surveys, feedback forms, and complaint management systems. This open dialogue helps us refine our processes and ensure long-term business success.
Explore MorePerformance Overview
Customer Satisfaction Score
2023 Target
2023 Performance
Reported incidents of customer privacy violations or personal data breaches
2023 Target
2023 Performance
Supply Chain Management
The Company emphasizes building supply chain resilience through strong partnerships with suppliers, focusing on key sustainability issues in supply chain management. These include environmental management, occupational health and safety, social and environmental responsibility, human rights and business ethics. These critical issues are integrated into ESG risk assessment of suppliers, supplier screening process, and capacity development programs. To ensure transparency and fairness, the Company has also established a “Supplier Code of Conduct” that all suppliers are required to follow. Through these efforts, the Company aim to promote sustainability in business across the supply chain, enhance competitiveness, and support long-term growth for both the Company and its partners.
Explore MorePerformance Overview
Critical Tier 1 suppliers received an ESG risk assessment
Target 2023
2023 Performance
Critical Tier 1 suppliers received a comprehensive ESG assessment (Supplier on-site assessments)
Target 2023
2023 Performance
Suppliers Identification
Critical Tier 1 Suppliers Selection Criteria
- Key suppliers that directly supply goods, materials, or services to the Company, and
- Top 20 suppliers by total purchase value, and/or
- Suppliers considered irreplaceable due to the criticality or uniqueness of their offerings.
Critical Non-Tier 1 Suppliers Selection Criteria
- Key suppliers that provide their supply goods, materials or services through our Tier 1 suppliers, and/or
- Key strategic suppliers that directly contribute to the company’s utilization of goods or services.
ESG Risk Assessment for Critical Tier 1 Supplier
| Suppliers Category | No. of Suppliers | No. of Suppliers that have been Assessed | Risk Assessment Results | |
|---|---|---|---|---|
| Self-Assessment | Onsite Audit | |||
| Packaging | 7 | 7 | 5 | Low Risk |
| Fresh Raw Material | 5 | 5 | 5 | Low Risk |
| Raw Material | 7 | 7 | 5 | Low Risk |
| Fuel | 1 | 1 | 0 | Low Risk |
Product Quality and Safety
The Company is steadfast in its commitment to producing high-quality food that meets international standards through a continuous process improvement and prioritize safety and quality at every stage of the production process. Moreover, we focus on innovation and improvement to reduce costs and enhance product quality. Our goal is to fully meet the diverse needs of our customers and consumers. Our strict food safety management system, certified by various international standards including BRCGS, IFS, HACCP, HALAL, and GHP, ensures that our products meet the highest quality standards and comply with regulations worldwide, thereby satisfying the diverse standards of each country.
Explore MorePerformance Overview
| Certified | 2023 Performance | 2023 Target | |
|---|---|---|---|
 |
BRCGS Global Standard for Food Safety | Grade A | Grade A |
 |
IFS (International Featured Standards) | Certified - Higher Level | Standard |
 |
GHP (Good Hygiene Practices) | Certified | Certified |
 |
BRCGS Global Standard for Food Safety | Certified | Certified |
 |
HACCP (Hazard Analysis Critical Control Point) | Certified | Certified |
Data Privacy & Cybersecurity
The Company recognizes the importance of all types of operational data and data privacy for all stakeholders both direct and indirectly. To ensure data protection, the Company has established an IT Security & Cybersecurity Policy and Personal Data Protection Policy. These policies serve as guidelines and preventive measures for data management. Presently, an IT emergency response plan has been developed and regularly tested to ensure personnel are adequately prepared. The plan is continuously refined based on test results to effectively address current threats.
The Company has adopted the IT Infrastructure Library (ITIL) and Information Technology General Controls (ITGC) frameworks as a standard for improving IT operations in support of business objectives. These frameworks facilitate efficient and systematic information management, enabling continuous service monitoring and improving to meet customer needs effectively.
Explore MorePerformance Overview
Employees identified as high cybersecurity risk are required to complete awareness training
2023 Target
2023 Performance
Reported Case of Data Privacy Breaches
2023 Target
2023 Performance
Tax Policy
The Company acknowledges the importance of adherence to good tax management principles, maintaining transparency, and ensuring traceability to gain credibility and trust from all sectors, in line with the Company’s good corporate governance policy. Consequently, the Company pays attention to tax management through the accurate payment of taxes in accordance with the tax laws of the countries in which it operates, and by adopting a transparent and fair tax planning and execution approach that is aligned with domestic and international business operations, ensuring transparency and fairness to all stakeholders.
The Company's tax comprises of 3 key areas as follows:
Tax Compliance
Tax Incentives
Tax Transparency
Related Documents
- Tax Policy Download