Our Progress on Sustainability in 2025
Governance and Economic Dimension
Total number of breaches of business ethics
Target
0
case
Performance
0
case
Continued submission of the UNGC Communication on Progress (CoP) report
Target
Performance
Customer Satisfaction Score
Target
≥
Performance
Breaches of customer privacy and loss of customer data
Target
0
case
Performance
0
case
Number of customer safety-related complaints
Target
0
case
Performance
0
case
Critical Tier 1 suppliers assessed for ESG risks (ESG self-assessment)
Target
Performance
New suppliers that acknowledged the Supplier Code of Conduct
Target
Performance
Critical Tier 1 suppliers that acknowledged the Supplier Code of Conduct
Target
Performance
Maintains continuous BRCGS (Brand Reputation through Compliance Global Standards) certification for international food safety
Target
Grade A
Performance
Grade A+
High-cybersecurity-risk employees who received awareness training
Target
Performance
Number of data security breaches
Target
Performance
Number of substantiated complaints concerning breaches of customer privacy and losses of customer data
Target
Performance
Number of identified leaks, thefts, or losses of customer data
Target
Performance
Proportion of palm oil procurement certified to RSPO standards
Target
Performance
Maintained certification under the Thai Private Sector Collective Action Against Corruption (CAC)
Environmental Dimension
Reduce GHG emissions intensity (Scope 1&2)
Target
<
tCO2e/tonne of product
Performance
tCO2e/tonne of product
Air emissions from operations (TSP, SOx, NOx and CO) shall not exceed applicable legal standards
Target
Performance
Reduce electricity intensity
Target
<
kWh/tonne of product
Performance
kWh/tonne of product
Reduce fuel oil usage intensity
Target
<
liter/tonne of product
Performance
liter/tonne of product
Reduce water intensity
Target
<
m3/tonne of product
Performance
m3/tonne of product
Conduct a water risk assessment in water-stressed areas at all company operational sites
Target
Performance
Waste recovery rate
Target
>
Performance
Food waste recovery rate
Target
Performance
Achieving Zero food waste to landfill
Target
Performance
Achieving Carbon Neutrality*
*NRF received Carbon Neutral Organization certifications from TGO for 5 consecutive years, starting in 2020.
Social Dimension
Significant human rights violations cases
Target
0
case
Performance
0
case
Conduct a Human Rights Impact Assessment (HRIA)
at least once every
3
years
Employee satisfaction score
Target
Performance
Employee ratio
Male
Female
Average training hours
Target
hours/person/year
Performance
hours/person/year
Complaints from the community
Target
0
case
Performance
0
case
Number of works related fatalities (Employees)
Target
0
person
Performance
0
person
Number of works related fatalities (Contractors)
Target
0
person
Performance
0
person
Occupational illness Frequency Rate (OIFR) (Employees)
Target
cases per 1,000,000 work hours
Performance
cases per 1,000,000 work hours
Occupational illness Frequency Rate (OIFR) (Contractors)
Target
cases per 1,000,000 work hours
Performance
cases per 1,000,000 work hours
Lost Time Injuries Frequency Rate (LTIFR) (Employees)
Target
cases per 1,000,000 work hours
Performance
cases per 1,000,000 work hours
Lost Time Injuries Frequency Rate (LTIFR) (Contractors)
Target
cases per 1,000,000 work hours
Performance
cases per 1,000,000 work hours